Help & Support
Need Help?
We're here to help! If you can't find the answer you're looking for in our FAQs below, please submit a support ticket and we'll get back to you as soon as possible.
Submit a Support TicketFrequently Asked Questions
Click "Submit Music" in the top navigation, then follow the upload wizard. You'll need your Bandcamp release URL and promotional download codes.
Log into your Bandcamp artist account, go to your release, and navigate to the "Download codes" section. You can generate free promotional codes there.
We require at least 10 valid promotional codes to list your release on GetMusic.
We'll send you email reminders when you're running low on codes. You can add more codes anytime from your artist dashboard.
Log in to your account and click "Collection" in the navigation menu. Your redeemed codes and downloads will be listed there.
Visit your profile settings and navigate to the Billing section. You can cancel your subscription from there, or contact support for assistance.
Refunds are handled on a case-by-case basis. Please submit a support ticket with details about your request and we'll review it promptly.
Still need help? Email us directly: