Help & Support

Gates are control mechanisms that allow artists to manage how their download codes are distributed through GetMusic. These gates help artists customize their fan engagement and control access to their music.



First Fan Unlock Gate

- Fans must be logged into their GetMusic account.

- Fans will only receive a download code if it's the first time they redeem a code for that specific artist on GetMusic.



This gate helps artists identify and reward new fans.

No, GetMusic does not require users to have a Bandcamp account to access and enjoy music. When a code is redeemed, the user will be able to download the music without login into Bandcamp.

GetMusic promotes releases through several channels:

Initial social media announcement when your release is set up
Featured release promotion via social media and weekly fan emails (if selected)
Top performers promotion - the 9 most popular releases are highlighted on social media and in fan emails
Weekly new release roundups on social media
Regular social media posts for releases with available codes
Periodic special promotions like curated lists and category spotlights

Click "Submit Music" in the top navigation, then follow the upload wizard. You'll need your Bandcamp release URL and promotional download codes.

Gates are control mechanisms allow artists to manage how their download codes are distributed through GetMusic. By setting up gates, artists can customize fan engagement, control access to their music, and gather insights on who is redeeming their codes.

see:

Require Login Gate

First Fan Unlock Gate

Gates are control mechanisms that allow artists to manage how their download codes are distributed through GetMusic. These gates help artists customize their fan engagement and control access to their music.



For releases using the Require Login Gate:

Users must be logged into their GetMusic account to redeem a download code.
This ensures that the artist can track who is accessing their music and helps prevent unauthorized sharing of codes.

Log into your Bandcamp artist account, go to your release, and navigate to the "Download codes" section. You can generate free promotional codes there.

We require at least 10 valid promotional codes to list your release on GetMusic.

We'll send you email reminders when you're running low on codes. You can add more codes anytime from your artist dashboard.

Log in to your account and click "Collection" in the navigation menu. Your redeemed codes and downloads will be listed there.

Visit your profile settings and navigate to the Billing section. You can cancel your subscription from there, or contact support for assistance.

Refunds are handled on a case-by-case basis. Please submit a support ticket with details about your request and we'll review it promptly.

The GetMusic Spotlight is open to all independent artists, but there are a couple of ground rules:

• You must be an artist with music out (or coming soon).
• You must fill out the questions seriously—no joke answers, bots, or one-liners.
• You don’t need to be “famous” or have a considerable following. We’re here to show the real DIY process.

If you take your music seriously, we’ll take your story seriously. Every valid submission gets published—no gatekeeping, no favoritism. These are just honest stories from independent artists doing the work.

Check the promption tab under MyArtists for more information.